What ads on AI platforms mean for users and firms

Only recently, the boss of ChatGPT owner OpenAI called ads on the platform a last resort, yet they are about to make an appearance. The implications are huge.

Sara Padovan

What ads on AI platforms mean for users and firms

Imagine everything you shared with ChatGPT—whether relating to your health, fears, vulnerabilities, or intimacies—is, in fact, not private. Imagine instead that it is now material for an exceptionally precise advertising system, one that analyses you intelligently and in the most personal way. With ChatGPT creator OpenAI moving towards advertising, there is real concern that queries asked on trust could feed marketing channels that draw on users’ most sensitive data.

Since its launch in late 2022, ChatGPT has been presented as an alternative to the traditional internet, with no promotional links and no stream of adverts, but a direct knowledge assistant that keeps data confidential. The absence of advertising was central to its identity and key to building trust with the hundreds of millions who turned to it for advice and, often, for a better understanding of themselves.

On 16 January, the company said it had begun testing advertising in the United States within the free version and a lower-cost subscription tier. It said adverts would be clearly separated from answers, would not appear alongside sensitive topics, and would provide advertisers with broad indicators rather than individual data. Its decision marks a radical shift, opening the door to an advertising model inside an interactive AI environment for the first time.

Watershed moment

The change goes beyond a single company and is a defining moment in the evolution of the internet. Just as search engines reshaped the digital economy around advertising, AI systems may reshape the digital economy around the answer itself. How AI will generate profits is now better understood, but what remains to be seen is how that will affect the nature of knowledge and trust, and the user who may find that the most private aspects of their life are now grist to the advertising mill.

A move to introduce advertising in ChatGPT can be understood by looking at the large gap between revenue and expenditure in the AI sector. Although OpenAI is valued at around $500bn and generated around $20bn in revenue in 2025, these figures are dwarfed by its financial commitments: roughly $1.4tn on computing infrastructure over the next ten years, with cumulative losses expected to reach $143bn before the first profits are projected in 2029.

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These indicators suggest that, despite ChatGPT having more than 800 million weekly users, the AI model has not yet achieved financial self-sufficiency, as it still needs additional income. This model differs fundamentally from traditional internet companies. While social media platforms relied on user-generated content at limited cost, every interaction with an AI system carries direct energy, processing, and infrastructure costs. Higher user numbers drive costs up, rather than down.

In this context, advertising appears to be economic logic, even if it represents a departure from the platform’s philosophy (OpenAI boss Sam Altman previously described it as a last resort). Estimates point to annual advertising revenue of $25bn by 2030. Yet the decision also reflects a broader reality. AI has become a costly global infrastructure project, and unlike companies like Google, which fund technology development through established advertising profits, OpenAI does not have a comparable profit base.

The absence of advertising was central to ChatGPT's identity and key to building trust with the hundreds of millions who turned to it for advice

AI's new economics

Introducing advertising is not merely a tweak to the business model; it is evidence that the economics of AI are still searching for a sustainable footing. Yet this impacts the debate over the company's identity, with OpenAI having been founded as a non-profit organisation aiming to develop AI for the benefit of humanity. Only later did it adopt a hybrid model that allowed profits within defined limits.

As costs and competition intensify, the idea of becoming a more conventional for-profit entity has been raised to attract larger investment. The move towards advertising, about which Altman described his unease in May 2024, reflects this growing weight of economic considerations, yet it also points to a deeper change in OpenAI's character, from a quasi-public project to a company.

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ChatGPT is a conversational artificial intelligence software application developed by OpenAI.

OpenAI says its goal is still to make AI available to everyone, and that advertising will help fund broader access while easing usage limits on free versions. Critics, however, argue that bringing advertising into a platform relied upon by millions for educational, professional, and sensitive personal tasks could change the nature of the relationship between user and tool, shifting it from a neutral space for knowledge to a commercial environment shaped by financial interests.

Although the company has pledged that adverts will not affect the model's answers and will be clearly separated from core content, experts note that paid messaging within a personal conversation could influence user behaviour, especially when advertising recommendations are directly linked to the subject under discussion.

Privacy is also a point of sensitivity. Even with assurances that it does not sell user data or share conversations with advertisers, the display of adverts tied to the context of a discussion raises questions about how content is analysed, where the boundaries of data use lie, and whether users genuinely have full control over ad personalisation, including the ability to disable it.

More generally, introducing advertising into an intelligent conversational interface raises concerns about the nature of future AI interaction. Critics point to the integration of smart assistants as digital marketers, arguing that this could blur the line between objective guidance and commercial steering. OpenAI said it will not show adverts alongside sensitive topics such as health or politics and will exclude the accounts of Under-18 users.

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A teenage girl uses her mobile phone in her dark room.

Ethical anxieties

Ethical anxieties were reflected in the resignation of Zoë Hitzig, a former OpenAI researcher. In an opinion piece published in The New York Times, she argued that the move towards advertising dangerously changes the relationship between user and system, adding that users do not treat ChatGPT like an ordinary social platform, but place considerable trust in it and disclose deeply personal information, ranging from health and psychological problems to family, professional, and financial crises.

In her view, introducing advertising in this setting creates a fundamental conflict between the user's interests and those of the company. It risks repeating the trajectory of social media platforms , which began as user-centred services and evolved into models built around monetising attention and personal data.

Her worries reflect wider fears that financial pressures could push OpenAI to prioritise profit over the principles on which it was founded. Further questions focus on users' sensitive data and whether this will remain confined to OpenAI or be peddled to others. The answers will affect not just the company's future but also the industry's. With firms locked in a costly and competitive AI race, exploiting deep interaction data may increasingly seem attractive.

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