Chatbots have become a central interface for artificial intelligence in both personal and professional domains. Whether drafting emails or tackling complex questions, their applications are expanding rapidly. Today, they are embedded in more than 80% of customer service interactions. The global market is also booming, expected to surpass $27bn by 2030, fuelled by strong adoption in e-commerce, banking, and healthcare.
In 2025, ChatGPT solidified its dominance with more than 46.5 billion visits, accounting for 48.36% of total chatbot traffic—a figure that is four times higher than the combined visits of the next 10 competitors. With a year-over-year growth of 106%, ChatGPT is not only sustaining but widening its lead.
DeepSeek secured the second position with 2.74 billion visits, marking an extraordinary 48,848% surge compared to last year. It was followed by Gemini at 1.66 billion, also recording strong growth, though still far behind ChatGPT.
