There was no commonly held Arab position on Syria, despite the veneer of unity among the Arab League. There were different levels of Arab diplomatic representation in Damascus throughout.
Some countries never closed their embassies and maintained a mixed level of representation. Algeria, Iraq and Sudan left ambassadors in Damascus. Others, including Egypt, kept representation at the lower level of Charge d' affairs. Only the Gulf Cooperation countries alongside Morocco and Tunisia shut their embassies entirely.
The lack of a coherent position ended in the paralysis of Arab efforts in the Syrian political process.
Phase Two: Arrival of international organisations
The second phase began when the UN General Assembly set up a joint envoy for Syria with the Arab League, ending independent Arab leadership over diplomacy.
With Arab countries content to subsume their role in that of the UN and other international groups, they did not come up with political settlement proposals, either collectively or individually.
Instead, Syria's neighbours focused on providing humanitarian assistance and supporting the various incarnations of the political opposition, including armed groups.
The Arab world also backed calls for a political transition, as outlined in the Geneva Communique of 2012 and the UN Security Council's Resolution 2254 in 2015.
Then came the appointment of Kofi Annan, the former UN secretary-general, as joint envoy to Syria, along with Nasser Al Kidwa as his deputy, the former foreign minister of Palestine, nominated by the Arab League.
But Syria's suspension from the League meant Damascus would not work with Kidwa. He also had close links with Syria's enemies, as a member of Fatah and a nephew of Yasser Arafat, the Palestinian president.
Kidwa was never received in Damascus during his entire tenure – which ended with his resignation in February 2014 – diminishing the role of the Arab League.
Creation of special UN envoy role
Annan had already gone by then, and his successor, Lakhdar Brahimi, went a few months later. Damascus insisted it would no longer accept a joint envoy from the UN and the Arab League, insisting on one just from the UN.
And so, the position was called the UN Special Envoy for Syria, on the understanding that the deputy would be nominated by the Arab League, with the backing of Damascus.
Based on this arrangement, I was appointed as deputy special envoy in September 2014. The relationship between Damascus and the Arab League improved with my appointment.
My tenure lasted until March 2019. Throughout, I had reasonable access in Damascus, including to Waleed Mouallem, the foreign minister, with whom I had bilateral meetings on numerous occasions.
My main interlocutor was Faisal Mekdad, who was then deputy foreign minister and is now foreign minister. It was a chance for Arab countries to re-engage with Damascus. But regrettably, they passed on the opportunity.
Egyptian Foreign Minister Sameh Shoukry (R) meets with his Syrian counterpart Faisal Mekdad in Cairo.
Likewise, Damascus did not appear interested in helping the UN mediation process, convinced that its purpose was regime change.